Careers Sales Support Specialist

Sales Support Specialist

We’re looking for a friendly and detail-oriented individual to join our team as the Sales Support Specialist! The Killer Brownie® Co. is the #1 gourmet brownie company in the nation, and we need someone talented (like you) to assist in sales fulfillment and execution! You’ll ensure customer satisfaction through exemplary communication and resolve customer issues. You’ll need an understanding of the sales process and have pride and passion in your performance and the improvement of the customer experience. We’ll count on you to process orders, verify invoices, and coordinate with customers to meet their needs! Does this sound like a career for you?

What you’ll love:

  • Quarterly bonuses, per our profit-sharing program 
  • A fun and motivating team environment

What you’ll do:

  • Process customer orders from  time of placement to invoicing
  • Ensure customer satisfaction by maintaining a high level of communication
  • Coordinate with multiple teams to ensure successful fulfillment
  • Resolve any customer issues, communicate delays, and escalate issues when appropriate
  • Maintain accurate records of all communication with customers and sales team
  • Create and support set up for all new customers, including IT systems specific to customer needs (1World System, EDI, etc.)
  • Trade show sales follow up
  • Assist with Limited Time Offering program (customer communication, sending samples, taking commitments)
  • Coordinate with customers about needs such as labels, product specs, etc. with shipment arrival time
  • Customer invoice verification
  • Other projects as needed

Qualifications and Requirements

  • Able to work independently
  • Computer literacy
  • Proficiency in Microsoft Office
  • Understanding of the sales process with emphasis on customer service experience
  • Critical thinking and problem-solving skills
  • Good time-management skills
  • Great interpersonal and communication skills
  • Sense of ownership and pride in your performance and its impact on company success

Comprehensive Benefits*

  • Employee Assistance Program
  • Quality affordable healthcare coverage
  • Vision Coverage
  • Dental Coverage
  • Life insurance
  • Paid time off
  • 401(k) retirement savings plan
  • Paid holidays

*available after eligibility time period has been satisfied

Our Core Values:


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